Shipping policy

How do I know when my order has been shipped?

You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our customer service team.

What are the shipping costs?

We offer free standard shipping within Australia for orders over AUD 100. Orders under AUD 100 pay a standard shipping fee of AUD 9.95. Express shipping within Australia is AUD 17. Orders to New Zealand incur a flat AUD 20 shipping fee.

Why don’t you guarantee shipping dates?

There are many external factors out of our control that can affect the date of a delivery. These include but are not limited to extreme weather conditions and delays with our shipping partners.

Can I track my order?

Yes, you can track Australian orders via the Australia Post website by entering the tracking number you received in the shipping email. To track your order, please click here. If you are having trouble tracking your order, please contact our customer service team.

How long will shipping take?

Orders placed within Australia:

Despatch will take place within 3 business days after the date of your order. Delivery to Capital cities can be between 3-5 business days. Chosing express post is a faster option depending on destination and whether the address is within the Australia Post "Express Post" network. Regional areas can take between 3-8 business days. Remote areas in Australia may take longer, up to 14 days. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.

Orders placed in New Zealand:

Dispatch will take place within 3 business days after the date of your order. Shipping time is estimated at between 7-14 days from when the goods were dispatched. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.
**For all orders shipped to countries outside of Australia, the purchaser will be responsible for all import duties, fees and taxes.**