Frequently Asked Questions

Payments, Promotions & Gift Cards

What payment methods do you accept?

We accept Visa and MasterCard. Payment is also accepted via your
PAYPAL or Afterpay account. Please note that we do not accept credit card gift cards and we cannot split the payment over two cards.

What currency is the site in?

The currency on the website will reflect your current country
location. Customers in Australia will view the site and purchase in Australian Dollars (AUD), New Zealand customers will view in NZ Dollars (NZD).

How can I be sure that I have successfully completed my order?

Once you have placed an order online with Levante, you will
receive a confirmation email with a summary of your order. If you have not received this email within 24 hours, please contact the customer
service CustomerService@levante.com.au team during office hours, 9 am to 5.00pm Monday to Friday.

How do I apply a promo code or e-gift card to my order?

Discount codes and e-gift cards can be applied at checkout.

This field is located on the right-hand side of the checkout page.

Please note: Only one reward or voucher code can be applied per purchase.

Can I use my e-gift card anywhere else?

Our e-Gift cards are exclusive to our online store levante.com.au

Is ordering on levante.com.au secure?

Levante takes every precaution to ensure all information received
from our online visitors is secure from unauthorised access and use. All transactions completed on the levante.com.au website are secure and no credit card details are saved.

Does my E-Gift Card have an expiry date?

Yes. All e-gift cards expire 3 years after the purchase date. You will find your expiry date in the delivery email.

Afterpay Available Online

How does Afterpay work?

Afterpay is available for online orders of $100 up to $2000.

1. Add items to your shopping bag and checkout.
2. At checkout, select Afterpay as your payment method.
3. Log in using your Afterpay details or register if you are new to Afterpay.
4. Submit your details.
5. Your payment schedule will be emailed to you by Afterpay

If you are using Afterpay for the first time, you will need to register and provide your payment details to complete the transaction. If you have used Afterpay before, you can simply login and pay for your order.

Late fees may apply if payments are not made on time. Please see Afterpay terms here www.afterpay.com/terms

What do I need to use Afterpay

To use Afterpay you will need to

  • Live in Australia
  • Be over 18 years of age
  • Have an Australian debit or credit card
  • Have a valid and verifiable email address and mobile number
  • Be capable of entering into a legally binding contract

Please note that ID verification does not guarantee that your order with Afterpay will be approved, as per Afterpay’s terms. See www.afterpay.com/terms

What is the Afterpay minimum spend?

Afterpay is available only on orders over $100 to $2,000.

Shipping & Returns

How will I know when my order has been shipped?

When your order has been shipped you will receive an email notification
with your tracking number to the email address provided to us at checkout.

Can I track the status of my order?

Yes, you can track Australian orders via the Australia Post website by entering the tracking number you received in the shipping email. To track your order, please click here. If you are having trouble tracking your order, please contact our customer service team
CustomerService@levante.com.au.

What are the shipping costs?

We offer free standard shipping within Australia for orders over AUD $75. Orders under AUD $75 pay a standard shipping fee of AUD $12 Express shipping within Australia is $17 Orders to New Zealand incur a
flat AUD $27 shipping fee.

How long will shipping take?

Orders
placed within Australia:

Dispatch will take place within 3 business days after the date of your order. Delivery to Capital cities can be between 3-5 business days. Choosing express post is a
faster option depending on destination and whether the address is within the Australia Post "Express Post" network. Regional areas can take between 3-8 business days. Remote areas in Australia may take longer, up to 14 days. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.

 

Orders
placed in New Zealand:

Dispatch
will take place within 3 business days after the date of your order. Shipping
time is estimated between 7-14 days from date that the goods are dispatched.
Delivery times are not guaranteed, however, if your order has not arrived
within 14 days, please contact customer service and we
can assist you to track down the order.


**For all orders shipped to countries outside of Australia, the purchaser will be responsible for all import duties, fees and taxes.**

Can I return my goods?

Unfortunately, due to health and hygiene regulations we do not
offer returns or exchanges for any Levante hosiery, underwear, shapewear or one pieces due to selection error or change of mind.

All socks, camisoles, slips and sleepwear can be returned if they
meet the returns criteria below.

Products being returned must be;

  • In their original condition (unworn, unused, unwashed)
  • Intact with original tags/packaging attached

We will be unable accept returns if the product/s do not meet the returns criteria above.

What if my product is faulty?

Levante takes extreme care in ensuring our goods are of the
highest quality. However, if for any reason you find a fault with one of our products, please contact our customer service team CustomerService@levante.com.au.
Where possible please include proof of purchase, a description of the problem and a photograph showing issue/fault. Our Customer Service team will then contact you to advise on the next steps.

How do I care for my garments?

Please visit our care guide for further information.